Privacy Policy

Introduction

Welcome to SHAZ. We are a Dubai-based handcrafted fashion brand committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.shaz.store) or make a purchase from us.

This policy complies with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the UAE Electronic Commerce Law, and where applicable, the General Data Protection Regulation (GDPR) for customers in the European Union.

By using our website, you consent to the collection and use of your information as described in this policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

Information You Provide Directly

When you interact with SHAZ, you may provide us with:

Contact Information: Name, email address, phone number, and delivery address
Payment Information: Credit/debit card details (processed securely through our payment provider)
Account Information: Username, password, and purchase history if you create an account
Communication Data: Messages, feedback, and inquiries you send to us
Preferences: Size preferences, style interests, and marketing preferences

Information Collected Automatically

When you browse our website, we automatically collect:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages viewed, time spent on pages, click patterns, and referral sources
Location Data: General geographic location based on your IP address
Cookie Data: Information stored through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment: Processing your orders, arranging delivery, and handling returns or exchanges
Customer Service: Responding to your inquiries, providing support, and resolving issues
Account Management: Creating and maintaining your customer account
Marketing Communications: Sending promotional emails, new collection announcements, and exclusive offers (only with your consent)
Website Improvement: Analyzing usage patterns to enhance your shopping experience
Fraud Prevention: Protecting against unauthorized transactions and ensuring payment security
Legal Compliance: Meeting our obligations under UAE law and other applicable regulations

3. Legal Basis for Processing

Under the UAE Personal Data Protection Law and GDPR, we process your data based on the following legal grounds:

Consent: When you sign up for our newsletter or agree to receive marketing communications
Contract Performance: When processing is necessary to fulfill your order or provide services you requested
Legitimate Interests: When processing helps us improve our services, prevent fraud, or communicate with you about your orders
Legal Obligations: When we must comply with UAE laws, tax requirements, or court orders

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third parties only when necessary:

Service Providers

Shopify: Our e-commerce platform that hosts our website and processes orders
Payment Processors: Secure payment gateways that handle your transactions (we never store your full card details)
Shipping Partners: Courier services that deliver your orders within the UAE and GCC
Analytics Providers: Services that help us understand website usage (data is anonymized where possible)
Marketing Platforms: Email marketing services for sending newsletters (only if you've subscribed)

Legal Requirements

We may disclose your information if required by UAE law, court order, or government request, or to protect the rights, property, or safety of SHAZ, our customers, or the public.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

Essential Cookies: Required for the website to function (shopping cart, checkout, login sessions)
Analytics Cookies: Help us understand visitor behavior and improve our website
Marketing Cookies: Used to show you relevant advertisements and measure campaign effectiveness
Preference Cookies: Remember your settings and preferences for future visits

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect your ability to use certain features of our website, such as the shopping cart and checkout.

6. International Data Transfers

SHAZ is based in Dubai, UAE. Your personal data may be transferred to and processed in countries outside the UAE where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place as required by the UAE Personal Data Protection Law.

For customers in the European Union, we ensure that any data transfers comply with GDPR requirements, including the use of standard contractual clauses where applicable.

7. Your Rights Under UAE Law

Under the UAE Personal Data Protection Law and applicable data protection regulations, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request that we limit how we use your data
Right to Object: Object to processing of your data for marketing purposes or based on legitimate interests
Right to Data Portability: Request your data in a structured, commonly used format
Right to Withdraw Consent: Withdraw your consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it:

SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology
PCI-DSS Compliance: Our payment processing meets Payment Card Industry Data Security Standards
Access Controls: Only authorized personnel have access to your personal data
Regular Monitoring: We continuously monitor our systems for potential vulnerabilities

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law:

Order Data: Retained for 7 years for tax and accounting purposes as required by UAE law
Account Data: Retained while your account is active; deleted upon request after account closure
Marketing Data: Retained until you unsubscribe from our communications
Analytics Data: Typically retained for 26 months in anonymized form

10. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such data from our systems.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email if you have an account with us
Post a notice on our website

Your continued use of our website after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

SHAZ

Dubai, United Arab Emirates

Email: privacy@shaz.store

Website: www.shaz.store

We aim to respond to all inquiries within 30 days.

Handcrafted with love in Dubai